Pigeon
Shopify App Store
Answer "where is my order?" automatically on your Shopify store
Pigeon is a chat widget that reads the order from Shopify and tells your customer the status, tracking number and delivery window in seconds. Anything it shouldn't answer lands in your inbox with the conversation attached.
Free for your first 100 conversations a month. No code, no templates to write, one switch in the theme editor.
What a conversation looks like
Hi, where is my order #1023?
Order #1023 shipped on Monday with USPS, tracking 9400 1000 0000 0000 0000 00. It's in transit and expected Thursday–Friday. Track package →
Can I change the delivery address?
That one needs a person. I've passed it to the team with your order details — they'll reply here and by email.
Built for the one question every store gets
Live order data, not a FAQ
Status, carrier, tracking number, tracking link and ETA come straight from Shopify. Works with any carrier or 3PL that updates the order.
Human handoff that actually works
Refunds, address changes and anything you mark as human-only go to an inbox in Shopify admin. You reply there; the customer sees it in the same chat.
You decide what it answers
An intent table lets you set each topic to answer, explain-then-hand-off, or hand off immediately. Add your own intents in a sentence.
Install in two minutes
Install from the Shopify App Store, then flip the Pigeon app embed on in your theme editor. No theme edits, no developer.
Pricing
| Plan | Price | AI conversations / month |
|---|---|---|
| Free | $0 | 100 |
| Starter | $19 / month | 500 |
| Growth | $49 / month | 2,000 |
| Scale | $99 / month | 6,000 |
Every plan has every feature; volume is the only difference. Paid plans include a 14-day free trial, billed through Shopify.
Questions
How does Pigeon answer "where is my order?"
The shopper types their order number or email into the chat widget. Pigeon looks the order up in Shopify and replies with the fulfillment status, carrier, tracking number, tracking link and the expected delivery window.
What happens with questions it shouldn't answer?
Refunds, address changes, damaged items, wholesale and anything you mark as human-only are handed to your inbox inside Shopify admin with the conversation attached. You reply there and the customer sees it in the same chat.
Is it really free?
Yes. The free plan includes 100 AI conversations per month with every feature. Paid plans start at $19 per month and only change the monthly volume.
Do I need a developer?
No. Install from the Shopify App Store, then turn on the Pigeon app embed in your theme editor with one switch.
Which carriers does it support?
Any carrier or 3PL that writes a tracking number and URL into the Shopify order. Pigeon reads what Shopify has.
Where does customer data go?
Order data is read from Shopify on demand to answer the question and the conversation is stored so you can review it. See the privacy policy.
Guides
Cut "where is my order?" emails
Four fixes ranked by effort. Three are free and take under an hour.
The Shopify order status page
What customers see, the three mistakes that break it, and when a tracking app is worth it.
Shipping delay email templates
Five copy-paste emails that stop tickets before they're written.
Fix the shipping confirmation email
Four lines of Liquid: tappable tracking link, delivery window, what-if-late, order status link.
Stop answering the same question by hand
Install Pigeon free on the Shopify App Store
Questions or feature requests: hello@tlkgo.com. We read every reply.