Guides for Shopify order support

Short, practical, written by the people who build Pigeon.

• How to cut "Where is my order?" emails on your Shopify store
  Four ranked fixes that cut WISMO tickets on a Shopify store: shipping email tweaks, a track-your-order link, proactive delay emails, and an order-aware chatbot. Three are free.
• The Shopify order status page: what customers see, and when it isn't enough
  What Shopify's built-in order status page shows, where customers find it, the three mistakes that make it useless, and when a tracking app is actually worth paying for.
• Shipping delay email templates for Shopify stores (copy and paste)
  Five short shipping delay emails for Shopify merchants: processing delay, slow carrier, no scan, marked delivered, peak season. Plus when to send each one.
• Shopify shipping confirmation email: the four lines that prevent "where is my order?"
  Exact Liquid for a tappable tracking link with carrier name, a delivery window, a what-if-it's-late line, and a named order-status link in Shopify's shipping confirmation email.